Returns & Exchanges

At Harney & Sons, we want you to be completely satisfied with your tea experience. If you are unhappy with your order, we accept returns on shelf-stable products within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Contact Customer Support

  Reach out to our support team via email or phone with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring that all tea tins or accessories are cushioned to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse receives and inspects your items, we will process your refund to the original payment method or ship your requested exchange within 5-7 business days.